Shipping Policy

  • Live arrival guarantee only applies to Southwest Air Cargo same day or UPS overnight deliveries.

  • For Southwest Air Cargo shipments, you will be provided an air bill number, which you will use to track your shipment.

  • For UPS shipments, a tracking number will be provided after the order has been shipped.

  • UPS priority overnight does not mean you will receive the fish the day after your order is placed. Please allow two business days from the day of your order to prepare the fish for shipping. We ship UPS Monday-Wednesday. We have found that if there are any delays within the UPS network, shipments sent out on a Thursday if delayed will not deliver until Monday.

  • Buyer pays actual shipping cost.

  • If a delivery is late due to the carrier, we will not honor the live arrival guarantee.

  • Claims must be made to the carrier by the customer and we will provide you with any support you need for your claim.

  • Credit for DOAs will be issued in the form of credit towards future fish purchases (6-month expiration).

  • Credit is issued for DOA fish only; shipping costs not included.

  • Air Cargo shipments must be picked up within 2 hours of arrival for Live Arrival guarantee to be in effect.

  • You are responsible to track your shipment with the Air-bill or UPS tracking provided